Refund-Policy

Refund Policy

Rempact is a fully owned brand of PinnacleU Consulting LLC, 850, Northvine Street, Fostoria OH 44830. At Rempact, we strive to provide exceptional services tailored to your business needs. We value your trust and aim for your satisfaction. However, if you are not fully satisfied with our services, our refund policy ensures a fair resolution.

Eligibility for Refunds

  • Refunds may be considered under the following conditions:
  • 1. Service Non-Delivery:
  • If the agreed-upon service has not been initiated or delivered within the stipulated timeline, you may request a refund.
  • 2. Substandard Service Quality:
  • If the quality of our service does not meet the standards outlined in our agreement, we will work to address the issue. If the resolution does not meet expectations, a refund may be issued.
  • 3. Change of Requirements:
  • If your business needs change before the service has been initiated, a partial or full refund may be considered based on the stage of work completion

Non-Refundable Situations

  • Refunds will not be provided in the following scenarios:
  • • Services have been successfully delivered as per the agreed scope and timeline.
  • • The delay or dissatisfaction is caused by incomplete or inaccurate information provided by the client.
  • • Customized services where work has already been completed.

Refund Request Process

  1. 1. Submit a written refund request to info@rempact.com with the following details:
  • • Your name and contact information
  • • Invoice or contract number
  • • Reason for refund request
  • 2. Our team will acknowledge your request within 5 business days and may reach out for additional information or clarification.
  • 3. The refund decision will be communicated within 15 business days after the evaluation of your request.

Refund Amount and Processing

  • • Approved refunds will be processed within 30 business days from the date of approval.
  • • Refunds will be issued through the original payment method.

Contact Us

For questions or concerns regarding our refund policy, please reach out to us at:

Email: info@rempact.com